上海迪士尼度假区实名制购票政策将于2024年12月23日起生效 查看详情
公布上海迪士尼乐园将于2024年11月24日启用新票价结构。查看详情
为了保护游客权益，我们强烈建议游客仅通过上海迪士尼度假区官方和授权渠道购买度假区产品和服务。如欲购买乐园门票产品和预订酒店，游客可通过度假区的官方直营渠道（包括上海迪士尼度假区官方网站、APP、微信公众号、预订服务中心、京东官方旗舰店和飞猪官方旗舰店）或通过度假区官方旅游业界合作伙伴购买或预订。请点击此处查看度假区官方购票平台和官方旅游业界合作伙伴名单。
如需购买迪士尼尊享卡，请在购买乐园门票后通过以下度假区官方直营渠道购买。迪士尼尊享卡的相关产品和服务仅在以下四个官方渠道有售：
- 上海迪士尼度假区官方网站
- 上海迪士尼度假区官方APP
- 上海迪士尼度假区官方微信公众号
- 上海迪士尼度假区飞猪官方旗舰店
由于客流高峰，周末及节假日期间，上海迪士尼度假区的各停车场可能接近或达到最大承载量。我们建议在周末及节假日期间造访上海迪士尼乐园及迪士尼小镇的游客选择地铁、出租车或其他公共交通工具出行。
Summary of Shanghai Disney Resort Privacy Policy
Release Date: Nov 28, 2023
Effective Date: Nov 28, 2023
Shanghai Disney Resort is committed to protecting your personal information. This summary is intended to provide you with an overview in a concise, clear and intelligible form about how we collect, use, share and protect your personal information through our App/WeChat Mini-Program services. To fully understand our privacy practices, you will need to read the complete Shanghai Disney Resort Privacy Policy.
1. How We Collect and Use Your Personal Information
The following categories of personal information about you may be collected by us in a number of circumstances including:
(2) Compliance with legal requirements, cybersecurity safeguards, user behavior analysis and service provision and improvement: device ID (IDFV, Andriod ID), WeChat Open ID, IP address, browsing and clicking data records, related log information, etc
(3) Purchase of products and services: name, Government ID number, mobile number or email address, payment information
(4) Invoicing: purchaser’s name, taxpayer identification number (for businesses and government institutions only); information related to the purchaser's application for special VAT invoice; receipt details (e.g., telephone number or email address for receiving electronic invoices) or mailing information (e.g. mailing address for physical invoices).
(5) Map search: geographic location
(6) Annual Passes redemption (utilizing facial recognition technology to verify identities): identity information, profile photo
(7) Facial recognition park entry for Annual Pass holder: profile photo
(8) Customer service: email address, name, mobile number or Government ID number, communication/conversation records, WeChat profile picture, WeChat nickname, address, etc.
For details of the personal information we collect via our App and WeChat Mini-Programs, please refer to the List of Personal Information Collected.
2. Permissions We Request
When you use the services we offer, we may require permissions for the following purposes:
(2) Geographic location: enhance our map features; provide the augmented reality (AR) experience function; provide other location-based services and information; use the unidentifiable statistical information for data analysis
(3) Recognition and log-in: to access Touch ID/Face ID for the purpose of quick login (applicable to IOS devices only)
(4) Camera: to scan QR Codes for ticket linking, redeem Annual Passes, enable facial recognition park entry, take photos, or record videos
(5) Album: to scan, download, and save pictures or videos
(6) Microphone: to capture sound when recording videos
You can check the status of each permission listed above through “Me—General Settings—System Permissions” and turn these permissions on or off for yourself.
3. Sharing and Entrusted Processing of Your Information
We may share your certain personal information with third-party partners in limited circumstances; in order to provide services for you, we may also engage our affiliated entities, third-party service providers or partners to process your personal information. To provide and improve our online services, SHDR App has embedded third-party SDKs, which assist us in providing better services to you. Security measures (such as encryption) have been taken for information transmission to such SDKs.
For more information about the third-party SDKs embedded in our App and WeChat Mini-Programs and the personal information shared with third parties by our App and WeChat Mini-Programs, please refer to the List of Personal Information Shares with Third Parties.
4. Your Rights and Choices
You have the right to control your personal information, including the right to access, copy, correct, supplement or delete your personal information, manage message notifications, cancel your account, change the scope of your authorization, or withdraw your authorization. For more information about the procedures and channels for the exercise of rights, please see the Shanghai Disney Resort Privacy Policy.
You may also contact us through our contact information provided below, and we will address your request within 15 days.
5. Children’s Personal Information
SHDR Site, SHDR App and SHDR WeChat Platform are age-gated so they are not available for use by children. Only under limited circumstances, for example, when a guest redeems Annual Pass for his or her child, applies for ad hoc activities for his or her child, or applies for complimentary vouchers, ticket refund, emergency healthcare service or other relevant services for his or her child, or as necessary for the purposes of pandemic control or maintaining public security, we will personal information from children in certain circumstances in accordance with the terms of Shanghai Disney Resort Privacy Policy.
6. Contact Us
You can contact us by using the following contact details, and we will respond to your requests within 15 days:
Customer service hotline: 400-180-0000 (mainland China) or +86-21-3158-0000 (all other countries/regions).
