因计划性维护而关闭的景点 - 2025年3月和4月
风暴来临：杰克船长之惊天特技大冒险
2025年2月23日 - 2025年4月19日
喷气背包飞行器
2025年4月9日
七个小矮人矿山车
2025年4月16日
创极速光轮
2025年4月17日
出租车请至西公交枢纽上下客
请注意，根据沪运管出（2016）87号文件的相关规定，出租汽车驾驶员除在上海国际旅游度假区相关的宾馆、酒店等院内出租车上下客的区域通道外，也可前往“西公交枢纽”的指定地点上下客。出租车不可在迪士尼小型车及旅游客车停车场上下客。
上海迪士尼度假区实名制购票政策将于2024年12月23日起生效 查看详情
为了保护游客权益，我们强烈建议游客仅通过上海迪士尼度假区官方和授权渠道购买度假区产品和服务。如欲购买乐园门票产品和预订酒店，游客可通过度假区的官方直营渠道（包括上海迪士尼度假区官方网站、APP、微信公众号、预订服务中心、京东官方旗舰店和飞猪官方旗舰店）或通过度假区官方旅游业界合作伙伴购买或预订。请点击此处查看度假区官方购票平台和官方旅游业界合作伙伴名单。
如需购买迪士尼尊享卡，请在购买乐园门票后通过以下度假区官方直营渠道购买。迪士尼尊享卡的相关产品和服务仅在以下四个官方渠道有售：
- 上海迪士尼度假区官方网站
- 上海迪士尼度假区官方APP
- 上海迪士尼度假区官方微信公众号
- 上海迪士尼度假区飞猪官方旗舰店
由于客流高峰，周末及节假日期间，上海迪士尼度假区的各停车场可能接近或达到最大承载量。我们建议在周末及节假日期间造访上海迪士尼乐园及迪士尼小镇的游客选择地铁、出租车或其他公共交通工具出行。
Summary of Shanghai Disney Resort Privacy Policy
Release Date: March 27, 2025
Effective Date: March 27, 2025
Shanghai Disney Resort is committed to protecting your personal information. This summary is intended to provide you with an overview in a concise, clear and intelligible form about how we collect, use, share and protect your personal information through our App/WeChat Mini-Program services. To fully understand our privacy practices, you will need to read the complete Shanghai Disney Resort Privacy Policy.
1. How We Collect and Use Your Personal Information
The following categories of personal information about you may be collected by us in a number of circumstances including:
(2) Compliance with legal requirements, cybersecurity safeguards, user behavior analysis and service provision and improvement: device ID (IDFV, Andriod ID), WeChat Open ID, IP address, browsing and clicking data records, related log information, etc
(3) Purchase of products and services: name, Government ID number, mobile number or email address, payment information, etc.
(4) Resort entry: name, Government ID number, facial photo (utilizing facial recognition technology to verify identities)
(5) Booking hotel: name, telephone number or email address
(6) Payment: Transaction and consumption records, WeChat Open ID or Alipay de-identified account information
(7) Invoicing: purchaser’s name, taxpayer identification number (for businesses and government institutions only); information related to the purchaser's application for special VAT invoice (i.e., purchaser’s company name, purchaser’s business address, purchaser’s taxpayer identification number, purchaser’s telephone number, purchaser’s bank name and bank account number); receipt details (e.g., telephone number or email address for receiving electronic invoices) or mailing information (e.g. mailing address for physical invoices).
(8) Map search: geographic location information
(9) Annual Passes redemption (utilizing facial recognition technology to verify identities): identity information, profile photo
(10) WiFi services: telephone number or hotel room number, type and language of the browser, device’s MAC address, internet access time and location
(11) Customer service: email address, name, telephone number or Government ID number, communication/conversation records, etc.
(12) Other services: photos when playing, photos and/or videos in Shanghai Disneyland
(13) Mobile ordering: device information, WeChat OpenID, mobile number
(14) Virtual queuing: WeChat OpenID
(15) Zootopia in your Paw: device information, date of birth, photos or videos from mobile device
(16) Charging services: start and end times of vehicle’s charging, the vehicle identification number (VIN), WeChat OpenID, mobile number
(17) Pay-on-Exit services: vehicle license plate number, the time your vehicle enters and exits the parking lot, mobile number or email address
(18) Feedback and guest survey: gender, nationality, primary residence, domicile address, etc.
(19) Cookies and plug-ins: device model, operating system, non-fixed device identifier
(20) Third party cooperation: name, Government ID number, telephone number, etc.
(21) Ad-hoc activities and other scenarios: name, email address, telephone number, etc.
For details of the personal information we collect via our App and WeChat Mini-Programs, please refer to the List of Personal Information Collected.
2. Permissions We Request
When you use the services we offer, we may require permissions for the following purposes:
(2) Geographic location: enhance our map features; provide the augmented reality (AR) experience function; provide other location-based services and information; use the unidentifiable statistical information for data analysis
(3) Recognition and log-in: to access Touch ID/Face ID for the purpose of quick login (applicable to IOS devices only)
(4) Camera: to scan QR Codes for ticket linking, redeem Annual Passes, enable facial recognition park entry, take photos, or record videos
(5) Album: to scan, download, and save pictures or videos
(6) Microphone: to capture sound when recording videos
(7) Clipboard: to copy and share order or product information
You can check the status of each permission listed above through “Me—General Settings—System Permissions” and turn these permissions on or off for yourself.
3. Sharing and Entrusted Processing of Your Information
We may share your certain personal information with third-party partners in limited circumstances; in order to provide services for you, we may also engage our affiliated entities, third-party service providers or partners to process your personal information. To provide and improve our online services, SHDR App has embedded third-party SDKs, which assist us in providing better services to you. Security measures (such as encryption) have been taken for information transmission to such SDKs.
For more information about the third-party SDKs embedded in our App and WeChat Mini-Programs and the personal information shared with third parties by our App and WeChat Mini-Programs, please refer to the List of Personal Information Shares with Third Parties.
4. Your Rights and Choices
You have the right to control your personal information, including the right to access, copy, correct, supplement or delete your personal information, manage message notifications, cancel your account, change the scope of your authorization, or withdraw your authorization. For more information about the procedures and channels for the exercise of rights, please see the Shanghai Disney Resort Privacy Policy.
You may also contact us through our contact information provided below, and we will address your request within 15 working days.
5. Children’s Personal Information
SHDR Site, SHDR App and SHDR WeChat Platform are age-gated so they are not available for use by children. Only under limited circumstances, for example, when a guest redeems Annual Pass for his or her child, applies for ad hoc activities for his or her child, or applies for complimentary vouchers, ticket refund, emergency healthcare service or other relevant services for his or her child, or as necessary for the purposes of pandemic control or maintaining public security, we will personal information from children in certain circumstances in accordance with the terms of Shanghai Disney Resort Privacy Policy.
6. Data Security
To protect your information, we have implemented technical, administrative, and physical security measures, and regularly review and update our security procedures. Meanwhile, we have established an emergency plan for cybersecurity incidents to address security risks, which allows us to promptly take remedial measures in the event of a cybersecurity incident, and report to the relevant authorities and notify you in a timely manner as required by applicable laws and regulations. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.
7. Cross-border Data Transfer
We will conduct cross-border data transfers in accordance with law requirements. With your consent we may transfer your personal information to other companies within The Walt Disney Family of Companies or third parties in locations around the world for the purposes described in this privacy policy and will take reasonable steps to safeguard the privacy of your personal information.
8. Contact Us
You can contact us by using the following contact details, and we will respond to your requests within 15 working days:
Customer service hotline: 400-180-0000 (mainland China) or +86-21-3158-0000 (all other countries/regions).
Email address: shdr.privacy@disney.com
