上海迪士尼度假区实名制购票政策将于2024年12月23日起生效 查看详情
公布上海迪士尼乐园将于2024年11月24日启用新票价结构。查看详情
为了保护游客权益，我们强烈建议游客仅通过上海迪士尼度假区官方和授权渠道购买度假区产品和服务。如欲购买乐园门票产品和预订酒店，游客可通过度假区的官方直营渠道（包括上海迪士尼度假区官方网站、APP、微信公众号、预订服务中心、京东官方旗舰店和飞猪官方旗舰店）或通过度假区官方旅游业界合作伙伴购买或预订。请点击此处查看度假区官方购票平台和官方旅游业界合作伙伴名单。
如需购买迪士尼尊享卡，请在购买乐园门票后通过以下度假区官方直营渠道购买。迪士尼尊享卡的相关产品和服务仅在以下四个官方渠道有售：
- 上海迪士尼度假区官方网站
- 上海迪士尼度假区官方APP
- 上海迪士尼度假区官方微信公众号
- 上海迪士尼度假区飞猪官方旗舰店
由于客流高峰，周末及节假日期间，上海迪士尼度假区的各停车场可能接近或达到最大承载量。我们建议在周末及节假日期间造访上海迪士尼乐园及迪士尼小镇的游客选择地铁、出租车或其他公共交通工具出行。
Guest Services
For general information, group matters or any other specific needs, head to one of the Guest Services locations throughout Shanghai Disney Resort for assistance.
Enjoy Resort-Wide Assistance
For your convenience, there are Guest Services locations stationed all across the Resort. The main service hub is based just inside the entrance to Shanghai Disneyland. There are also 3 locations outside the theme park that serve specific needs, as well as Guest Services areas in 5 of the theme park’s 6 lands.
Inside the Theme Park
Main Entrance Guest Services – Located just inside the theme park’s Main Entrance, this concierge-like counter is the primary Guest Services location that offers the widest array of services—including:
- General information, including Guide Maps and Times Guides in simplified Chinese and English
- Ticket issues
- Priority seating and dining reservations
- Guest concerns
- Accessibility information
- Lost and Found
- Lost Guest retrieval
- Tour Services
- VIP Services, including quiet rooms
Guest Services by Land – Each land’s Guest Services area features a tip board that displays attraction wait times, entertainment show times, information on park-wide events and more. Land locations include:
- Adventure Isle Guest Services
- Fantasyland Guest Services
- Gardens of Imagination Guest Services
- Tomorrowland Guest Services
- Treasure Cove Guest Services
Outside the Theme Park
There are 2 Guest Services locations outside Shanghai Disneyland. Walk-up windows include:
Guest Services Window – Located outside the theme park’s Main Entrance, Guests can get assistance with general information, will call and ticket issues, as well as lost and found items. Resort hotel Guests—including those who have purchased tickets as part of a vacation package—can pick up their tickets here.
Disneytown Guest Services – Open during regular Disneytown operating hours, this location is ready to assist you while visiting the retail, dining and entertainment district.
Hours of Operation
Each Guest Services location follows the regular operating hours of the area where it is stationed at Shanghai Disney Resort. However, you can always ask a nearby Cast Member to check times of operation.
