上海迪士尼度假区实名制购票政策将于2024年12月23日起生效 查看详情
公布上海迪士尼乐园将于2024年11月24日启用新票价结构。查看详情
为了保护游客权益，我们强烈建议游客仅通过上海迪士尼度假区官方和授权渠道购买度假区产品和服务。如欲购买乐园门票产品和预订酒店，游客可通过度假区的官方直营渠道（包括上海迪士尼度假区官方网站、APP、微信公众号、预订服务中心、京东官方旗舰店和飞猪官方旗舰店）或通过度假区官方旅游业界合作伙伴购买或预订。请点击此处查看度假区官方购票平台和官方旅游业界合作伙伴名单。
如需购买迪士尼尊享卡，请在购买乐园门票后通过以下度假区官方直营渠道购买。迪士尼尊享卡的相关产品和服务仅在以下四个官方渠道有售：
- 上海迪士尼度假区官方网站
- 上海迪士尼度假区官方APP
- 上海迪士尼度假区官方微信公众号
- 上海迪士尼度假区飞猪官方旗舰店
由于客流高峰，周末及节假日期间，上海迪士尼度假区的各停车场可能接近或达到最大承载量。我们建议在周末及节假日期间造访上海迪士尼乐园及迪士尼小镇的游客选择地铁、出租车或其他公共交通工具出行。
Annual Pass Online Redemption and Facial Recognition Park Entry
To bring convenience and improve the in-park experience for Shanghai Disneyland Annual Pass holders, we launched a convenient new Shanghai Disneyland Annual Pass Online Redemption service for Annual Pass Holders (Mainland China guests). Shanghai Disneyland Annual Pass holders (Mainland China guests) can redeem their Annual Pass and/or the Annual Pass for their children (Mainland China guests) under 18 years old in the Shanghai Disney Resort Official App.
We have also launched a special trail operations of Facial Recognition Park Entry for Annual Pass holders. Annual Pass holders can choose to opt into Facial Recognition park entry for themselves and their child under 18 years old (if the child is an Annual Pass holder) via the Shanghai Disney Resort Official App.
Online Redemption
Annual Pass holders who are Mainland China guests, can redeem their Annual Pass online through the Shanghai Disney Resort Official App by providing the required identity information, including their name, PRC Resident ID number and a photo of their PRC Resident ID Card. Annual Pass holders must also take and submit a profile photo via the Shanghai Disney Resort Official App. We will utilize Facial Recognition technology to verify the guests identity by comparing the profile photo against the photo on their ID document. We will not store the photo of your government ID once your identity has been verified. Guests have the option for Annual Pass Online Redemption for their children under 18 years old. When you redeem your child’s Annual Pass, you will be asked to manually input the child’s name, government ID number and take and upload a profile photo of your child. The personal information you provide to us, including name, government ID number and profile photo (but not the ID photo), will be stored and linked to the Annual Pass redeemed and used to confirm identity when you or your children enter Shanghai Disneyland. If you have any questions during the Annual Pass Online Redemption, please call 400-180-0000 or visit the Shanghai Disneyland Main Entrance Ticket Booths or Guest Service for assistance.
Annual Pass holders who are Hong Kong China, Macao China, Taiwan China guests, or other guests must redeem their Annual Pass onsite at the park. Please go to the Ticket Booth at the Main Entrance of the park in person with the specified original ID credential and the order number. For Hong Kong China and Macao China guests, please bring a Mainland Travel Permit for Hong Kong and Macao Residents, PRC Travel Document or Mainland Residence Permit for Hong Kong and Macao Residents. For Taiwan China guests, please bring a Mainland Travel Permit for Taiwan Residents, PRC Travel Document or Mainland Residence Permit for Taiwan Residents. For other guests, please bring a valid foreign passport or PRC Foreign Permanent Resident ID Card.
How to Redeem an Annual Pass in the App
- Download the Shanghai Disney Resort Official App before you arrive at the park and create an account with your mobile phone number.
- Sign in to the App and tap the button under your Pass to start the redemption process.
- Select the Passes you would like to redeem.
- Scan your ID.
Frame your valid ID inside the white guidelines to scan it effectively. Mainland China guests must provide their PRC Resident ID Card. - Take a photo.
Take a clear, front-facing photo under good lighting. This photo will be used to identify you next time you enter Shanghai Disneyland. - Congratulations！You have successfully redeemed your Annual Pass.
Facial Recognition Park Entry
After redeeming the Annual Pass, Annual Pass holders can choose to opt-in to Facial Recognition park entry for themselves or their children to enjoy convenient park entry with Facial Recognition technology.
To opt-in, you will be asked to take and upload a profile photo of yourself (or your child, as applicable). This profile photo will be stored and will only be used for park entry purposes. Once opted into Facial Recognition park entry, you / your child can enter the park through the Facial Recognition park entry lanes. The Facial Recognition system installed in the turnstile of these lanes will capture your/your child’s facial images and we will utilize Facial Recognition technology to verify your/your child’s identity by comparing such photo taken at the turnstile against your/your child’s profile photo previously uploaded during opt-in. Please still bring your / your child’s Annual Pass and the original physical copy of your ID document. (Mainland China guests are required to bring their PRC Resident ID Card. Hong Kong China and Macao China guests are required to bring a Mainland Travel Permit for Hong Kong and Macao Residents, PRC Travel Document or Mainland Residence Permit for Hong Kong and Macao Residents. Taiwan China guests are required to bring a Mainland Travel Permit for Taiwan Residents, PRC Travel Document or Mainland Residence Permit for Taiwan Residents. Other guests are required to bring a valid foreign passport or PRC Foreign Permanent Resident ID Card) with you in case we need to verify your / your child’s identity manually (please note that manual verification is required for all Shanghai Disneyland Annual Pass holders who enter the park through Facial Recognition park entry lanes for the first time). The photo taken at the turnstiles in the “Facial Recognition park entry” lanes will only be used for park entry purposes and will be deleted from the Facial Recognition system at the end of the day of such photo capturing.
How to Opt into Facial Recognition Park Entry in the App
- Select the Passes you would like to opt-in for Facial Recognition park entry.
- Agree to opt into Facial Recognition park entry
- Take a photo
Take a clear, front-facing photo under good lighting. - Congratulations！You have successfully enabled Facial Recognition park entry.
If you choose not to opt into Facial Recognition park entry, the Annual Pass can still be used to enter the park normally. However, please enter the park through other lanes as the Facial Recognition system in the Facial Recognition park entry lanes may still capture your facial images when you walk through such lanes (but all photos will be deleted at the end of the day of such photo capturing).
In order to verify the identity of the Shanghai Disneyland Annual Pass holder and ensure the usage of the Annual Pass remains strictly personal, Shanghai Disneyland Annual Pass holders are required to show the original physical copy of their ID document used to redeem the Shanghai Disneyland Annual Pass and the original hardcopy of the Shanghai Disneyland Annual Pass or the Shanghai Disneyland Annual Pass QR Code in the Shanghai Disney Resort Official App at the turnstiles when using the Shanghai Disneyland Annual Pass to enter the park. Shanghai Disneyland Annual Pass holders who have opted in to Facial Recognition park entry should also bring with them the aforesaid documents in case we need to verify their identity manually (please note that the manual verification is required for all Shanghai Disneyland Annual Pass holders who walk through the Facial Recognition lanes for the first time).
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